Returns & Exchanges – PoleDanceWears.com
At PoleDanceWears.com, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer returns and exchanges subject to the terms outlined below. Please read carefully before submitting a return request.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unworn, unused, and in their original condition, including all tags, labels, and packaging.
- For hygienic reasons, certain items such as intimate apparel, underwear, and accessories may not be eligible for return unless faulty.
- Sale or clearance items may be considered final sale and are not eligible for return unless stated otherwise.
2. Non-Returnable Items
The following products cannot be returned:
- Items marked as final sale at the time of purchase.
- Products showing signs of wear, damage, alteration, or washing.
- Gift cards or digital products.
3. How to Start a Return
To request a return or exchange, please visit poledancewears.com and follow the instructions provided in the Returns section. Once your request has been approved, you will receive further details on how to ship your items back. Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 5–10 business days, depending on your payment provider.
- Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
5. Exchanges
If you wish to exchange an item for a different size or style, please initiate a return and place a new order through poledancewears.com. Exchanges are processed based on product availability at the time of the new purchase.
6. Faulty or Incorrect Items
If you receive an item that is faulty or not what you ordered, please notify us promptly via the Returns section on poledancewears.com. We will arrange a replacement or full refund at no additional cost to you.
7. International Returns
Customers outside the domestic shipping region are responsible for return shipping costs, duties, and any applicable taxes. Please ensure items are packaged securely to avoid damage during transit.
8. Policy Updates
PoleDanceWears.com reserves the right to update or modify this Returns Policy at any time. The most recent version will always be available on our website and will apply to all returns from the date of publication.